Information We Collect
When you submit an inquiry through our website, we collect the following information:
- Full name and business contact details (email address, phone/WhatsApp number)
- Company name and business type
- Service requirements including cargo type, origin, destination, and shipment volume
- Any additional information you voluntarily provide in your inquiry
We may also automatically collect technical information when you visit our website, including your IP address, browser type, pages visited, and referring URL, for the purpose of analytics and service improvement.
How We Use Your Information
We use the information you provide solely for the following purposes:
- Responding to your inquiry and providing customized service quotations
- Facilitating customs clearance, tax refund, and trade agency services you request
- Communicating with you regarding your shipments and ongoing service arrangements
- Sending relevant service updates or operational notifications related to your account
- Improving our website and understanding how visitors interact with our services
We do not use your personal information for unsolicited marketing without your explicit consent.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted partners who assist in delivering our services (e.g., freight carriers, customs authorities, email delivery providers), bound by confidentiality obligations
- Legal requirements: When disclosure is required by applicable law, regulation, or government authority, including Chinese customs regulations
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Any third parties with whom we share data are contractually required to handle your information securely and in accordance with applicable privacy laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. For general inquiries that do not result in an active service engagement, we typically retain contact information for up to 24 months.
For clients with active or completed service arrangements, records may be retained for up to 7 years in accordance with Chinese accounting and trade regulation requirements.
Cookies & Analytics
Our website uses cookies and similar tracking technologies to improve your browsing experience and to measure the performance of our advertising campaigns, including Google Analytics and Google Ads conversion tracking.
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our site (Google Analytics)
- Advertising cookies: Used to measure the effectiveness of our paid advertising (Google Ads)
You may disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal data, subject to legal retention obligations
- The right to withdraw consent for marketing communications at any time
- The right to data portability where technically feasible
To exercise any of these rights, please contact us at the address provided in Section 10.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and secure email handling.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any identified vulnerabilities.
Third-Party Links
Our website may contain links to third-party websites, including logistics partners or industry resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Company: Shanghai Zhongshen International Trade Co., Ltd.
- WhatsApp: +86-139-1787-2118
- Website: en.zhongshenchina.com